Refund policy
Returns & Exchanges
We hope you love your Saddle Up Swim order. If something isn’t quite right, please read our policy below before requesting a return.
14-Day Returns
Return requests must be made within 14 days of receiving your order.
To be eligible, items must be:
- Unworn, unwashed and unused
- In their original condition
- With all original tags attached
- Free from marks, makeup, fake tan, deodorant, perfume or other odours
- Returned in the original packaging where possible
Items that do not meet these requirements may be refused and returned to you at your expense.
Swimwear
For hygiene reasons, swimwear must be tried on over underwear and returned with the hygiene liner and all tags fully attached.
Swimwear that has been worn, washed, soiled, or returned without the hygiene liner cannot be accepted.
Sale Items
All sale items are final sale. We do not accept change-of-mind returns or exchanges on sale items.
This does not affect your rights under Australian Consumer Law if an item is faulty, damaged or otherwise fails to meet a consumer guarantee.
Made-to-Order & Custom Items
Made-to-order, personalised or custom-made items cannot be returned for change of mind once production has begun.
Please check the product description and size chart carefully before ordering.
How to Request a Return
Email saddleupswim@gmail.com within 14 days of receiving your order and include:
- Your order number
- The item you would like to return
- Your reason for returning it
Please wait for approval before sending your item back. Once approved, we will provide you with the return address and instructions.
Do not send items back without first contacting us, as unauthorised returns may not be accepted.
Return Shipping
Customers are responsible for the cost of returning items to Saddle Up Swim.
We strongly recommend using a tracked postage service. Saddle Up Swim is not responsible for returns that are lost or damaged in transit.
Original shipping charges are non-refundable unless required under Australian Consumer Law.
Exchanges
If you would like to exchange an eligible item for another size, please contact us within the 14-day return period.
Customers are responsible for the cost of returning the original item. Exchanges are subject to stock availability.
Faulty, Damaged or Incorrect Items
Please inspect your order when it arrives.
If your item is faulty, damaged, or you have received the wrong item, contact saddleupswim@gmail.com as soon as possible with your order number and photos of the issue.
We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.
Refunds
Once an eligible return has been received and inspected, we will contact you to confirm whether it has been approved.
If a refund is approved, it will be returned to your original payment method. Please allow your bank or payment provider additional time to process the refund.
Sale items are not eligible for change-of-mind refunds.
Questions?
For any questions about returns, exchanges or your order, please contact: