Shipping policy
Shipping Policy
Last updated: 7 September 2026
Thank you for shopping with Saddle Up Swim. We carefully prepare and pack every order and aim to get your pieces on their way as quickly as possible.
Order Processing
In-stock orders are generally packed and dispatched within 1–3 business days, excluding weekends and public holidays. During busy periods, new collection launches or sales, processing may take a little longer.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.
Shipping Rates
Shipping rates are calculated at checkout based on your delivery location and the shipping method selected.
Free standard shipping is available on eligible Australian orders of $150 AUD or more. The qualifying amount is calculated after discounts and before shipping charges.
New Zealand and other international orders are not eligible for free shipping. International shipping rates are calculated at checkout.
Delivery Times
Delivery times vary depending on your location, the shipping carrier and the service selected. Estimated delivery timeframes shown at checkout are provided by the carrier and are not guaranteed.
Please allow additional time during peak periods, public holidays, severe weather or other circumstances outside our control.
Made-to-Order & Pre-Order Items
Made-to-order and pre-order products have different processing timeframes from in-stock items. Estimated production and dispatch information will be provided in the product description or communicated at the time of purchase.
If your order contains both in-stock and made-to-order or pre-order items, the order may be shipped together once all items are ready, unless otherwise arranged.
Production and delivery estimates are subject to change. If a significant delay occurs, we will contact you with an update.
International Shipping
International shipping availability, rates and estimated delivery times are displayed at checkout.
International customers are responsible for any customs duties, import taxes or other charges imposed by their destination country, unless otherwise stated. These charges are not included in our product prices or shipping fees.
Customs processing may cause delays outside our control.
Incorrect Shipping Details
Please ensure your shipping address and contact details are correct before placing your order.
If you notice an error, contact us as soon as possible at saddleupswim@gmail.com. We will do our best to assist before dispatch, but we cannot guarantee changes once an order has been processed or shipped.
Additional shipping charges may apply if an order is returned due to an incorrect or incomplete address provided by the customer.
Lost, Delayed or Damaged Parcels
If your parcel is delayed, lost or arrives damaged, please contact us so we can assist with the carrier investigation.
For damaged parcels, please keep the packaging and provide photographs of the damage and the affected items.
We will work with you to resolve delivery issues in accordance with applicable Australian Consumer Law. Nothing in this policy excludes or limits your rights under consumer guarantees.
Contact Us
For shipping questions or assistance with your order, please contact:
Saddle Up Swim
Email: saddleupswim@gmail.com
Website: www.saddleupswim.com.au